Returns / Exchanges
At Jasmyne.ca we understand that it may not be easy deciding on the right size. Rest assured that our return policy is simple and clear.
- You have 30 days from date of receipt to return your merchandise for a different size or store credit. The item must have all of its original tags attached and it MUST be accompanied by a Return Merchandise Authorization (RMA) number which can be requested here. All return items go through a thorough inspection for worn items, scent, perfumes etc. Please make sure the items are in their original new and unworn condition and that you have the complete original packaging.
- Exempt items include: Clearance/Sale items, hosiery, stockings, panties. These items are considered final sale.
- Return shipping fees are the responsibility of the customer. Jasmyne will not be held responsible for returns that are lost in transit. We do recommend that you request a tracking number. Jasmyne will ship your newly exchanged item free of charge.
- No refunds issued unless authorized.
- If a package is returned to us for no reason (unclaimed, refused, wrong address), the order would be subject to reshipping charge and/or restocking fee.
All returned merchandise must include an RMA print out which can be created from your account page. Log into your acount and click the "RMA" tab on the left side bar, then click the "Request New RMA" to initiate your return request or click here
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For the fastest support service, please email us.
Toll-free: 1(888) 669-5638
Service hours: Monday to Friday: 9am - 5pm Est. Weekends: Email Only